Cristinasantamarina.com

April 29, 2020

The future of conversational interfaces

This is a collection of thoughts about the future of conversational interfaces. It will eventually become a longer blog post and I predict, amongst these other predictions, that it will be an interesting read in a few years. It is hard to make predictions in this environment, but I trust you will take these as […]
April 19, 2020

Canvas conversacional: Una herramienta clave para definir tu chatbot

El canvas conversacional es la herramienta más importante en mis proyectos conversacionales. En las primeras fases de un proyecto conversacional, se trate de un chatbot o de una app de voz, es importante tener una comprensión común del producto que se va a crear. Creé este canvas conversacional en 2017 y a día de hoy […]
April 14, 2020

UX Conversacional en el rediseño de un chatbot

Algunos de mis clientes llegan a mí cuando ya tienen proyectos en marcha: chatbots que llevan algún tiempo activos y han tenido conversaciones con clientes, e incluso conseguido contactos que han acabado en ventas y beneficios, pero que no acaban de funcionar bien o de enganchar a los usuarios. Es posible que tú también te […]
April 6, 2020

Chatbots in the COVID response

Conversational interfaces like chatbots and voice apps are in the frontline of the global covid response. Dashboards, maps and APIs have been complemented with conversational projects, and health organizations use the, to bring public health information to citizens, organize vaccination campaigns and support other initiatives in their response, alleviating the workload of emergency lines. Alexa […]
March 28, 2020

Virus Basics for Product Managers working in solutions against COVID

The COVID pandemic increased the general public’s interest in public health and health sciences, and pushed a new wave of e-health products that aimed to identify symptoms early and limit transmission through contact tracing and followup. Learning about viruses and understanding how they work is vital if you want to build solutions against COVID. Hundreds […]