Category: Conversational Interfaces

• December 20, 2020

  4 tips to make your chatbot UX great (again)

  

  Make your chatbot UX great again with these 4 tips brought to you by me, Cristina Santamarina, and the soon to be ex-POTUS. These tips, and the images that go with each tip, have been with me since I presented the first version of this slide at Tarugoconf in 2017. I presented in different speaking […]
• August 28, 2020

  Dialogflow CX: Google changes the conversational game

  

  Google has finally brought visual flow building to Dialogflow. Before I dive deep I wanted to share these very exciting news with you and give you a sneak peak to what’s new in conversational interfaces tools. Still in Beta, Dialogflow CX comes with more advanced features like testing, and improvements in other features released over […]
• April 29, 2020

  The future of conversational interfaces

  

  This is a collection of thoughts about the future of conversational interfaces. It will eventually become a longer blog post and I predict, amongst these other predictions, that it will be an interesting read in a few years. It is hard to make predictions in this environment, but I trust you will take these as […]
• April 6, 2020

  Chatbots in the COVID response

  

  Conversational interfaces like chatbots and voice apps are in the frontline of the global covid response. Dashboards, maps and APIs have been complemented with conversational projects, and health organizations use the, to bring public health information to citizens, organize vaccination campaigns and support other initiatives in their response, alleviating the workload of emergency lines. Alexa […]
• March 11, 2020

  Eva, the chatbot for health, can now answer questions about coronavirus and send alerts about the #covid19 crisis

  

  The World Health Organisation has officially declared the Coronavirus a pandemia. My previous experience working as a technology consultant in public health has led me to be increasingly interested in disease and, specifically, in transmission processes and in the power of data to predict, prevent and control outbreaks, as well as in the power of […]