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Dialogflow CX: Google changes the conversational game

Google has finally brought visual flow building to Dialogflow. Before I dive deep I wanted to share these very exciting news with you and give you a sneak peak to what's new in conversational interfaces tools. Still in Beta, Dialogflow CX comes with more advanced features like testing, and improvements in other features released over…

Chatbots in the coronavirus response

Conversational interfaces like chatbots and voice apps are in the frontline of the global coronavirus response. In another post of my blog I spoke about maps, dashboards and APIs used in the fight agains coronavirus. Today I want to talk about the use of chatbots in the coronavirus response. I have advocated for chatbots in…

Talking Heads: A history of Conversational Interfaces from the Middle Ages to our days

The history of conversational interfaces starts a long time ago. They are slowly but steadily reaching homes all around the world. Amazon had sold 100 million Alexa devices by January 2019 and the numbers only rose through the year. For iPhone users this kind of interaction was not new. iOS has Siri since 2011 and…

7 movies that affected the way we look at conversational interfaces and AI

Movies shape the way we look at the world. Science fiction has undeniable affected our capacity to be admired by technology. When we think of conversational interfaces and AI our expectations are high compared with the technology and products available to us as consumers. This is a list of 7 movies that have affected the…

Digital transformation

When people think of digital transformation too often they only think of websites and database and social network profiles. Digital transformation, however, is way more than just that and affects businesses and organizations in deep ways that ideally lead to the discovery of new business models. These transformations and business models ultimately shape our society…

Gender biases in Google Translate

Google Translate, the go-to reference when it comes to translating words online, relies on artificial intelligence to suggest translations and lets users suggest improved translations for words and sentences. According to Wikipedia, Google Translate helps over 500 million people translate more than 100 billion words - every day. In this post, I explain what's behind…

Machine learning in media

Machine learning is a field of computer science and artificial that tries to answer a question already formulated in 1959: How can computers learn to solve problems without being explicitly programmed? A computer program is said to learn from experience E with respect to some class of tasks T and performance measure P if its…

Pioneering conversational experiences

Conversational interfaces continue to slowly but steady take over their share of the market. I've been hoping for a full blooming to happen soon for a while already, but I continue to enjoy the continuous discovery and learning that comes with pioneering. The team at botanalytics.co asked to interview me after a call as part…

7 conversational design tips for instant improvement in the UX of your chatbot or voice assistant

I discovered chatbots in 2016 and immediately fell in love with them. I was immediately interested in understanding the UX implications they would have and how we could, as product managers, define the ultimate characteristics of a chatbot that looked and sounded empathic. In this post I suggest a few design tips and tricks for…

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