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4 tips to make your chatbot UX great (again)

Make your chatbot UX great again with these 4 tips brought to you by me, Cristina Santamarina, and the soon to be ex-POTUS. These tips, and the images that go with each tip, have been with me since I presented the first version of this slide at Tarugoconf in 2017. I presented in different speaking…

Dialogflow CX: Google changes the conversational game

Google has finally brought visual flow building to Dialogflow. Before I dive deep I wanted to share these very exciting news with you and give you a sneak peak to what's new in conversational interfaces tools. Still in Beta, Dialogflow CX comes with more advanced features like testing, and improvements in other features released over…

The future of conversational interfaces

This is a collection of thoughts about the future of conversational interfaces. It will eventually become a longer blog post and I predict, amongst these other predictions, that it will be an interesting read in a few years. It is hard to make predictions in this environment, but I trust you will take these as…

Chatbots in the coronavirus response

Conversational interfaces like chatbots and voice apps are in the frontline of the global coronavirus response. In another post of my blog I spoke about maps, dashboards and APIs used in the fight agains coronavirus. Today I want to talk about the use of chatbots in the coronavirus response. I have advocated for chatbots in…

Eva, the chatbot for health, can now answer questions about coronavirus and send alerts about the #covid19 crisis

The World Health Organisation has officially declared the Coronavirus a pandemia. My previous experience working as a technology consultant in public health has led me to be increasingly interested in disease and, specifically, in transmission processes and in the power of data to predict, prevent and control outbreaks, as well as in the power of…

Conversational interfaces integrated in everyday objects

Conversational interfaces integrated in all sorts of devices are changing the way we interact with technology and are in the roadmaps of a lot of different companies. Amazon and Google are investing a lot of resources to bring their smart assistants to everyday objects, and so are manufacturers of a lot of different products. A…

Defining conversational interfaces

chat bubble

Defining conversational interfaces is a great point to start from if you are considering starting a project or even a career in conversational interfaces. A lot has been spoken about conversational interfaces. As we already saw in this blog, conversational interfaces are not only super popular and present in our culture through things like movies…

Talking Heads: A history of Conversational Interfaces from the Middle Ages to our days

The history of conversational interfaces starts a long time ago. They are slowly but steadily reaching homes all around the world. Amazon had sold 100 million Alexa devices by January 2019 and the numbers only rose through the year. For iPhone users this kind of interaction was not new. iOS has Siri since 2011 and…

7 movies that affected the way we look at conversational interfaces and AI

Movies shape the way we look at the world. Science fiction has undeniable affected our capacity to be admired by technology. When we think of conversational interfaces and AI our expectations are high compared with the technology and products available to us as consumers. This is a list of 7 movies that have affected the…

Gender biases in Google Translate

Google Translate, the go-to reference when it comes to translating words online, relies on artificial intelligence to suggest translations and lets users suggest improved translations for words and sentences. According to Wikipedia, Google Translate helps over 500 million people translate more than 100 billion words - every day. In this post, I explain what's behind…

Pioneering conversational experiences

Conversational interfaces continue to slowly but steady take over their share of the market. I've been hoping for a full blooming to happen soon for a while already, but I continue to enjoy the continuous discovery and learning that comes with pioneering. The team at botanalytics.co asked to interview me after a call as part…

7 conversational design tips for instant improvement in the UX of your chatbot or voice assistant

I discovered chatbots in 2016 and immediately fell in love with them. I was immediately interested in understanding the UX implications they would have and how we could, as product managers, define the ultimate characteristics of a chatbot that looked and sounded empathic. In this post I suggest a few design tips and tricks for…

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