Retail has been deeply impacted by the digital transformation of companies. Ecommerce has changed the way consumers shop, and the world of retail will never be the same. With a growing demand from customers to comfortably shop from their own homes, some brands have taken a fresh look at this pattern and have suggested an…
I discovered chatbots in 2016 and immediately fell in love with them. I was immediately interested in understanding the UX implications they would have and how we could, as product managers, define the ultimate characteristics of a chatbot that looked and sounded empathic. In this post I suggest a few design tips and tricks for…
If you are a regular reader you may have noticed that my site recently went through some much-needed polishing. A different template, different colors, a nice logo to accompany my name... The ones to blame are my friends and go-to designers Markos and Esther. In this post, I explain the creative process and show you…
