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Retail at home: Online shopping & apartment stores

Retail has been deeply impacted by the digital transformation of companies. Ecommerce has changed the way consumers shop, and the world of retail will never be the same. With a growing demand from customers to comfortably shop from their own homes, some brands have taken a fresh look at this pattern and have suggested an…

7 conversational design tips for instant improvement in the UX of your chatbot or voice assistant

I discovered chatbots in 2016 and immediately fell in love with them. I was immediately interested in understanding the UX implications they would have and how we could, as product managers, define the ultimate characteristics of a chatbot that looked and sounded empathic. In this post I suggest a few design tips and tricks for…

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