Category: UX

The future of conversational interfaces

April 29, 2020May 2, 2020 by cristinasantamarina Leave a comment

This is a collection of thoughts about the future of conversational interfaces. It will eventually become a longer blog post and I predict, amongst these other predictions, that it will be an interesting read in a few years. It is hard to make predictions in this environment, but I trust you will take these as…

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7 conversational design tips for instant improvement in the UX of your chatbot or voice assistant

September 22, 2016March 10, 2020 by cristinasantamarina Leave a comment

I discovered chatbots in 2016 and immediately fell in love with them. I was immediately interested in understanding the UX implications they would have and how we could, as product managers, define the ultimate characteristics of a chatbot that looked and sounded empathic. In this post I suggest a few design tips and tricks for…

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