Category: UX

The future of conversational interfaces

April 29, 2020August 8, 2021by cristinasantamarinaLeave a comment

This is a collection of thoughts about the future of conversational interfaces. It will eventually become a longer blog post and I predict, amongst these other predictions, that it will be an interesting read in a few years. It is hard to make predictions in this environment, but I trust you will take these as…

Continue reading The future of conversational interfaces

7 conversational design tips for instant improvement in the UX of your chatbot or voice assistant

September 22, 2016March 10, 2020by cristinasantamarinaLeave a comment

I discovered chatbots in 2016 and immediately fell in love with them. I was immediately interested in understanding the UX implications they would have and how we could, as product managers, define the ultimate characteristics of a chatbot that looked and sounded empathic. In this post I suggest a few design tips and tricks for…

Continue reading 7 conversational design tips for instant improvement in the UX of your chatbot or voice assistant

ux-archives-bull-cristina-santamarina