Work

Vision

Technology for a better humanity.

Mission

Build bridges between human needs and technology solutions.
Strategy

Business model design, product strategy, portfolio strategy, brand strategy, communications strategy, brand positioning, digital strategy, trends research, market research, ethnography

Understanding needs & context

Problem analysis, user persona, service blueprints, user journey, BPMN, stakeholder mapping, business cases, user and customer experience mapping

Documenting requirements

jobs to be done, user story mapping, functional and non-functional specifications

Product design

mood boards, concepts, wireframes, mockups, clickable prototypes, Service design, app and interface design, conversational product design

Product management

Roadmapping, continuous delivery, demos, acceptance, QA, reports, release planning

Product implementation

Pilots, handovers, user guides, product updates, helpdesk management

Project Management

Internal and external communications, agile, scrum, PMP, Prince2, pilot planning, pilot implementations

Monitoring & Continuous Improvement

Lean, instrumentation, report design, report generation, Yandex, google analytics, Amplitude, kiss metrics

Facilitation

Creativity Workshops for teams, Design Thinking Facilitation, Future Tensing (Innovation Workshops), chatbot and voice apps workshops

Key Projects

Mediktiv

2020
Improving the sustainability of health systems through data driven behavior change

Product assessment, strategy & roadmapping · Introducing SCRUM & design system in the team · Engineering team management · Defining and documenting scalable processes & procedures

bots4life

2020
bots4life aims to bring automated conversations to every business.

Product concept & strategy · NLP & conversational design · Business modeling · Web Design · Content marketing

Quietmint

2020
A mobile and conversational app that helps professionals keep their hearts quiet.

Concept, UX and UI design

Bots4health

2016-2020
Messenger chatbot to validate conversational UX hypothesis and promote the use of chatbots in healthcare.

Read more

SRDB

2018-2019
For Doctors Without Borders we built a tool to manage locations and their connectivity equipment and a mobile tool to track Internet quality, and integrated monitoring services to automate IT management and quality workflows.

Product & project management · Stakeholder management · Pilots in Zimbabwe and Malawi · Training ~100 IT officers in Uganda

Guinea Connect

2015-2016
Better health data management in Guinea.


User interviews · Stakeholder management · Product Management · Field Rollout

Sense HAT

2015-2016
Better data management in active case finding of Human African Trypanosomiasis in DRC with an offline-first mobile app and a dashboard.

Read more

Sense Ebola

2014-2015
Better data management in contact tracing and followup in the ebola epidemic in West Africa with an offline-first mobile app, a dashboard, and reports.

User interviews · Stakeholder management · Product Management · Field Rollout

Key tools

Key Customers

Let’s work together.

cristina-santamarina-professional-experience-amp-portfolio