Work

I specialise in projects and products and conversational interfaces.

I have accumulated 14 years of experiences in corporations, startups, and NGOs collaborating with teams with incredible diversity, which helped me become a culturally aware product and project manager, able to quickly embed myself in a team and deliver results.

What do I do?

Strategy

Business model design, product strategy, portfolio strategy, brand strategy, communications strategy, brand positioning, digital strategy, trends research, market research, ethnography

Understanding needs & context

Problem analysis, user persona, service blueprints, user journey, BPMN, stakeholder mapping, business cases, user and customer experience mapping

Documenting requirements

jobs to be done, user story mapping, functional and non-functional specifications

Product design

mood boards, concepts, wireframes, mockups, clickable prototypes, Service design, app and interface design, conversational product design

Product management

Roadmapping, continuous delivery, demos, acceptance, QA, reports, release planning

Product implementation

Pilots, handovers, user guides, product updates, helpdesk management

Project Management

Internal and external communications, agile, scrum, PMP, Prince2, pilot planning, pilot implementations

Monitoring & Continuous Improvement

Lean, instrumentation, report design, report generation, Yandex, google analytics, Amplitude, kiss metrics

Facilitation

Creativity Workshops for teams, Design Thinking Facilitation, Future Tensing (Innovation Workshops), chatbot and voice apps workshops

What’s my toolkit?

Where do I work?

My base is in Córdoba (Spain). I work remotely with businesses all around the world and travel when a project requires a management meeting, a training, or a deployment. In this picture, for example, I was in Uganda for an IT training for Doctors Without Borders.

What is my project portfolio?

Sense HAT (2015-2016)

Creation of an offline-first mobile app for active case finding of Human African Trypanosomiasis in DRC. Read more

Bots4health (2016-2020)

Creation of a Messenger chatbot to validate conversational UX hypothesis and promote the use of chatbots in healthcare. Read more

Who did I work for in the past?

Let’s work together.

cristina-santamarina-professional-experience-amp-portfolio