Project Management

No ticket, no party: 7 benefits of using project management tools

There are a number of benefits to using project management tools. If you are a project manager you are probably already sold to the idea of using them in your project. Project managers, we love issue and project tracking software like Basecamp, Redmine, JIRA and the long list of similar applications that let us put our noses in your work. We see them, too many times, as the panacea for miscommunication or project scope creep.

This would be SO great, if only other parts involved in the project (developers, designers, testers, product owners, business managers and the long list of roles that usually get the real shit done) had the same feelings towards these tools. News is, they don’t. If you work in in a different position it is very likely that you find using project management tools a waste of time.

Working with this systems is, for many profiles, ‘not my job’. Small design tasks are usually recorded on post-it notes, developers forget to put their tasks ‘in progress’, product owners omit part of their requirements and communicate them by email, and managers just drop by people’s desk to change deadlines, merciless. This may sound normal to you, but it is a headache for project managers.

This causes them a fair amount of trouble; and project managers are experts in cascading that down. No issue in progress after 3 days of work? They will drop by the developer desk and ask him about this task. No requirement for post code validation? Let them ask the product owner. You asked for a feature in person and it is (surprise) built in a completely wrong way? Send them the that 20 pages document you printed about it and I’ll try to find what the problem was… And this is how we become ‘the annoying person always asking stupid questions’. If only you’d create tickets…

I was working as a consulting project manager for a company in Berlin when I first experienced the challenge of bringing a project management app to a team for the very first time. There was no legacy system to transfer so we had a fresh start that made things easier than they could have been in terms of the setup and configuration of our JIRA instance, but there was a lack of culture around task tracking that represented the largest challenge. To mitigate this:

  1. We trained people on project management and software development lifecycle.
  2. Besides the JIRA Kanban board, we installed an epic Kanban board in the entrance of the office, visible to everyone, so that progress was not only available but actively pushed to all team members.
  3. We established a “to ticket, no party” policy: if there was a complain about a feature raised to project management but no card in the system, the request would be rejected.

No change without ticket is a great policy to implement in any project where more than 2 people collaborate, but after all point one, capacity building, is the most important one we could have implemented. If you still need to convince your team, or to be convinced yourself, here are some of the benefits of using project management tools:

  1. They are a great way of communicating requirements. Tickets are public and can be edited or commented by any members in the team. This makes them a great place to make sure requirements are complete and coherent with other requirements and whatever already exists.
  2. Issue tracking systems let you assign work. No more team members idle and not knowing what to do, no more overworked developers. Whether you use a pull or a push system, tickets are great for monitoring who’s supposed to do what.
  3. Tickets track discussions, and help us all keep track of decisions, changes, and resolutions. Have all discussions happen online in a place where you can track them and you’ll get rid of the broken phone problem. Who approved that change? Who spotted that bug? Easy to answer if it happened inside of the system, good luck with that if it did not.
  4. Spot missing steps in your workflows and processes and manage dependencies. Adding one ticket per task and creating blocking relationships help you identify when something is missing or when something needs to be done in order to keep working. This helps you build your critical path and organize work more efficiently.
  5. This kind of systems let product owners specify priorities for the tasks that need to be done, and helps developers confirm they are working on what needs work right now.
  6. Estimate times. Most issue tracking software apps come with time estimation and time tracking functions, so you can estimate how long you’ll need to complete a task. This helps us, project managers, since we can then know how much work you have and how much more we can give you without burning you up.
  7. We can spot bottlenecks and find out where more people is needed or where a badly designed process is keeping us from working better.

Bonus: Pick your ‘no ticket, no party poster’. Thanks to Jan for inspiring the chocolate related (and actually the really convincing) part of it. Made with the Swiss Poster Generator.


Did you enjoy reading this post about the benefits of using project management tools? Continue reading my post about kanban boards or reach me at hola@cristinasantamarina.com if you want my help implementing project management processes and best practices at your organization.

7 comments

  1. Hi Crisitina,

    This is a non-biased post on the advantages of PM tools. I would really like to republish it on PM Hut where many project managers will benefit from it. Please either email me or contact me through the contact us form on the PM Hut site in case you’re OK with this.

  2. Thanks for sharing great information. Project management software allows companies to become competitive in their environments, optimizing time and effort and keeping the project on track by using its main features of planning, managing time, resources and people & controlling.

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