The team at botanalytics.co asked to interview me after a call as part of my job as a product owner at reply.ai, an enterprise ready tool to build, manage and optimise chatbots that’s used by award winning agencies and well-known brands.
Here’s what I had to say about the current status of chatbots, where we stand as an industry and the best practices I believe lead to a successful, engaging bot, as learnt through my project bots4health.com
There is still a lot to learn both in terms of how real users are using the first bots and defining the best practices that more mature industries have. As pioneers of conversational interfaces, we are still defining our very own Helvetica and Comic Sans.
Read the full interview on Chatbots Magazine.